Welcome to the Support Center


Thank you for visiting the JM Steno support center.  If you have a question regarding your equipment, please use click the Knowledge Base link above.  You can search for your question through the different articles we've created.

If your question is not listed, please use the Open a new ticket link above.  In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Open a New Ticket


Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Check Ticket Status


We provide archives and history of all your current and past support requests complete with responses.

Be sure to browse our Frequently Asked Questions (FAQs) before opening a ticket

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