JM Steno

3630 E. Thomas Rd

Toll Free: 877.956.5198

webmaster@jmsteno.com

Phoenix, Az  85018

Fax: 602.553.8955

www.jmsteno.com

Computer Services

Click here to download and print a Computer Service Form

Click here to download and print a list of Computer Services

All forms are in PDF format.  Click the Adobe picture to download the free Adobe Reader.

Services
JM Steno provides computer consultation services specializing in court reporting.  This includes hardware repairs, upgrades, installations, and diagnostics on notebooks, desktops, towers, etc.  We also provide software installation and support (that includes Computer-Aided-Translation (CAT) software!  We even offer computer setup on computers not purchased through JM Steno.  If it is related to computers, we'll either handle it or refer you to someone who can. 

Service

Item#

Hours

Rate

Diagnostic Fee (Waived if repaired by JM Steno) 4101 0.5 $30.00
Rentals (Daily Charge) 4102 0.5 $30.00
Physical Cleaning 4103 0.75 $45.00
Backup CD/DVD* ($30 1st, $15 Additional) 4104 0.5 $30.00
Service Work* 4104 0 $  -  
Phone Support* 4105 0 $  -  
Training* 4106 0 $  -  
Installation (Free with purchase from JM Steno) 4108 0 $  -  
Basic Service Fee 4109 1.25 $75.00
Full Service Fee 4110 2.5 $150.00
*Additional charges may apply
Use the link above to print the list of computer services


Rate Info
Hourly rate is $60.  Time is billed by quarter hours.  Please contact us at computers@jmsteno.com or call toll-free 877.956.5198 (local/International 602.956.5198) to request a quote.

Turnaround Time
Full Service (Fresh Start/Yearly Service) takes approximately 24-48 hours.  Most other services can be completed the same day depending on workload.  Please e-mail or call the number above for an estimate on turnaround time.  Computer service hours are Monday - Friday from 10am-5pm Arizona Time.

Terms
Please note that from time to time we will discover a problem on your computer not related to the service being performed.  If an issue is discovered, JM Steno will contact you for a resolution.  Unless determined otherwise, JM Steno accepts no responsibility for any prior damages, either known or unknown to you.  JM Steno provides backups as a convenience only.  You are responsible for backing up your files.  JM Steno accepts no responsibility for files/programs deleted as part of a service.

Schedule Service
To schedule service, download a Computer Service Form from at the top of this page or give us your fax # to have it faxed. Fill out the form listing at least one phone number. Make sure to sign and date the bottom of the form as well. If you would like a quote first, please e-mail computers@jmsteno.com or call toll-free 877.956.5198. Quotes are good for 10 days and can be e-mailed or faxed at your request.

Thank you for choosing JM Steno!